Frequently asked questions
How do I get to droidcon London?
Please check the Venue page for information on how to get to droidcon London
Does the venue accomodate people with special needs or accessibility issues?
INSIDE THE VENUE
All reception desks fitted at the venue have DDA compliant registration points available to all wheelchair users.
Corridors and gangways are well lit and internal staircases are also supported by handrails. All levels are accessible by passenger lifts, both in the main reception and in the Gallery Hall. Our lifts are complete with low reach buttons with braille; they are also fitted with distress alarms and back mirrors to assist with access and egress of wheelchair users.
All conference rooms are either completely set with unfixed seating or have sections where we can accommodate spaces for wheelchair users.
MANUAL WHEELCHAIR HIRE
A limited number of wheelchairs are available on loan for use within the venue. These can be booked in advance by calling our concierge team (0207 288 6475) so when you arrive at the venue this will be ready for you upon proof of identification.
We have an accessible toilet on each level of the building. They can be accessed by use of a RADAR key (a spare key is kept in reception). The RADAR Key Scheme or National Key Scheme (NKS) offers those who require it, independent access to locked public toilets. If you don’t have a key then please contact our concierge team upon your arrival or by phone: 0207 288 6475.
The Ground Floor toilet is located in stairwell B; this is not currently fitted with a Radar Key. On the Mezzanine Level the toilet is also in stairwell B, and on the top floor on the Gallery Level you will find a toilet situated on the opposite side in stairwell F. All toilets are fitted with low reach door handles, and an emergency pull cord alarm.
In the unlikely event of a fire or any other emergency, the fire alarms will be activated. Fire alarms are fitted with audible and visual signals to help visitors with hearing impairments. The venue fire marshals will assist visitors to evacuate the building. We have two onsite Evac chairs to assist wheelchair users to reach the ground floor in the event of a fire.
There are emergency red phones around the venue at the entrance to every stairwell on each floor for visitors to reach reception during emergencies.
If you require additional assistance in the event of an emergency please let us know and we will ensure that we support you in safely leaving the venue with a personal evacuation plan.
At the Business Design Centre we welcome guide dogs and we are happy to make provisions to ensure that they are as comfortable on site as their owners. Please contact the project manager for any event taking place or the concierge team in advance to allow us to prepare for your arrival. No other dogs or pets are permitted in the venue.
Two of our main conference rooms are fitted with induction loops and they can be connected for conference sessions. If you are attending an event please ensure that you contact the organiser of the event to confirm that this has been arranged. If you are organising an event please note that all conference rooms can be fitted with a loop but this will need to be arranged in advance.
Will food and drinks be provided?
Water and coffee will be provided throughout the whole time. Two smaller breaks with snacks in the morning and afternoon as well as lunch will be provided to keep you at strength on each day.
For the general party we will have snacks and several alcoholic and non-alcoholic beverages for all participants. Of course all free of charge :)
Will sessions be recorded?
Yes, all sessions will be recorded and later published on our website at www.droidcon.com.
I want to see two sessions that are running at the same time. What can I do?
You could clone yourself ;) Or be happy, that all sessions will be recorded and later on published on our website. You can also book a Group ticket so that your whole team can attend.
Why is the event being produced by droidcon Global and not Skills Matter?
Skillsmatter was the license holder for droidcon London since its launch in 2009. Since going into Administration, droidcon Global has exercised its rights to declare the license for droidcon London null and void. The event is now solely owned by droidcon Global and will be proded by our HQ team.
I already purchased a ticket through Skills Matter. What do I do?
We appreciate your patience in receiving further information regarding the ticketing for droidconLondon. We have been trying to get detailed information for several months from Resolve who was handling the Skillsmatter bankruptcy. We have finally received the required information and are happy to be able to share it with you.
Regarding your ticket(s):
Resolve is unable due to legal restrictions to simply transfer your purchased ticket(s) and the funds to droidconGlobal. They have informed us that you can take the following actions:
If you purchased using PayPal, you can file a claim with them and the ticket(s) will be refunded.
If you purchased using a credit card, you can file a claim with your card company and a refund will be issued.
If you purchased via bank transfer, you should contact
Resolve. If your purchase was made after October 18th, the funds landed in an escrow account and Resolve will directly issue a refund.
Repurchasing Tickets for droidconLondon 2020:
You will need to rebook your tickets to droidconLondon at
london.droidcon.com. Please ensure that you have sent us a receipt or invoice for you originally booked tickets to firstname.lastname@example.org. We will issue you a discount code so that you will pay the exact same ticket price for droidconLondon 2020 as you did at the time you originally booked.
If you have any other issues, please contact us. We will ensure that your tickets are honored for droidconLondon 2020. Again, thank you for your patience while waiting for us to get the right information.
Where are the videos from droidcon London 2019?
In the course of Skills Matter going into Administration, the videos were taken down by Skillsmatter and the administrators. We are pursuing all available legal channels to restore the videos. Should we get access to the videos, these files will be hosted at droidcon.com.